Last updated: January 2025. Please read this policy carefully before using the platform.
35bd operates a mobile-first online entertainment platform for users in Bangladesh. When you visit our website, create an account, or use any of our services, we collect certain information. This privacy policy explains what information is collected, why it is collected, and how it is kept secure. This policy has been drafted in accordance with applicable laws and regulations of Bangladesh. Continued use of the platform constitutes your agreement to this policy.
At registration, we collect your name, mobile number, email address, and date of birth. National ID or passport information may be requested for identity verification purposes. For financial transactions, mobile banking numbers and transaction history are stored. Your device's IP address, browser type, and activity logs on the platform are recorded automatically. This information is used to improve service quality, ensure security, and meet legal obligations.
The information collected is primarily used to manage your account, process transactions, and provide customer support. Your login and activity data is analyzed to ensure platform security and detect suspicious activity. We analyze your preferences and usage patterns to improve service quality and user experience. Information may be used as necessary to comply with applicable laws or regulatory requirements. Your information is never used for marketing or promotional purposes without your consent.
35bd never sells your personal information to third parties. However, we may share limited information with certain trusted partners to provide our services, such as payment processors and game software providers. These partners may only use the information for the specific purpose of delivering their services and are required to comply with our privacy standards. Information may be shared with relevant authorities in the case of a court order or legal obligation. Any such sharing is kept to the minimum amount necessary.
To protect your information, we use industry-standard SSL/TLS encryption technology that keeps data fully secure during transmission. Our servers and databases undergo regular security audits, and multiple layers of protection are in place to prevent unauthorized access. Strong password policies are enforced for account access, and suspicious login attempts are automatically blocked. Our staff may only access user information when necessary and with specific authorization. In the event of any data security incident, we act promptly and notify affected users as required.
Our platform uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help remember your preferences and login status. Session cookies are automatically deleted when you close your browser, while persistent cookies are stored for a set period. You can disable cookies through your browser settings, though this may limit some platform features. We do not use any third-party advertising tracking cookies.
You have certain important rights over your personal information that we respect. You may request to view, correct, or update your stored information at any time. Under certain circumstances you may request that your information be deleted, though some data may need to be retained for a specified period due to legal obligations. You also have the right to object to or restrict the processing of your information. To exercise these rights, contact our Member Help Center Contact us. We will respond to your request within a reasonable timeframe.
We retain your information for as long as your account is active. Even after account closure, certain information may be retained for up to five years as required for legal obligations, dispute resolution, or fraud prevention. Financial transaction records are kept for the period prescribed under Bangladesh's financial regulations. Once the designated period has passed, information is securely deleted or anonymized. For any questions about data retention, please contact our support team.
35bd reserves the right to update this privacy policy at any time. For significant changes, the "Last Updated" date at the top of the page will be revised and a notice will be posted on the platform. Continued use of the service after any changes constitutes your agreement to the updated policy. We therefore recommend visiting this page regularly. If you have questions about any changes, contact our FAQ Page View or contact support directly.
For any questions about the privacy policy or your personal information, visit our Help Center. 35bd is always here for you.